Customer Experience Survey

Name

First

Last

Company Email

Company or Institution

Telephone Number

How would you describe your experience communicating with the LumaCyte team on logistics and onboarding of your Radiance® instrument?

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

How did your training experience go while running assays with the Radiance® platform?

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

Once your team adopts Radiance® how often do you anticipate using the LumaCyte LFC™ platform?

Daily
Weekly
Monthly
Quarterly

How would you describe your experience collaborating with the Lumacyte team on logistics planning?

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

Please describe your experience with the hands on instrument training provided by LumaCyte staff for using the Radiance®.

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

Are there any areas for improvement in the hands on Radiance® training program?

Please describe your experience with the training provided by LumaCyte staff for using Illuminate™, LumaCyte’s premier single-cell analysis software suite

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

Are there any areas for improvement in the Illuminate™ user interface that could help drive enhancements?

Please describe your experience with the training provided by LumaCyte staff for using ReportR™, LumaCyte’s cloud-based cell analysis software platform.

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

Are there any areas for improvement in the ReportR™ user interface that could help drive enhancements?

How would you rate the effectiveness of the Radiance® data analysis training you received?

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

How satisfied are you with the time to results, speed, and product efficiency of our LFC™ platform?

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

How would you rate the value of the Radiance® instrument, do you find it to be cost-effective across your various workflows?

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

When looking at tech transfer methods, does Radiance® streamline and simplify the tech transfer of LFC methods and protocols to manufacturing and QC, thereby enhancing ROI?

Exceptional	Excellent	Good	Needs improvement
ExceptionalEfficiency of logistics planning Exceptional	ExcellentEfficiency of logistics planning Excellent	GoodEfficiency of logistics planning Good	Needs improvementEfficiency of logistics planning Needs improvement

How likely are you to recommend LumaCyte to a friend or colleague?

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

Which assays do you anitipate seeing the most value using Radiance®.

Do you anticipate purchasing additional Radiance® units in 2025?

Would you be interested in setting up a meeting with a LumaCyte Specialist to explore the latest relevant application data?

Yes
Not at this time

Please let us know if we can use your feedback for LumaCyte market research efforts.Your responses will be reported anonymously.

Yes, you can use my quote above along with my company name and function.
Yes, you can use my quote above anonymously.

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Customer Experience Survey

Help us continue to take innovation to the next level. Your experience and feedback are invaluable to us!